Roundtable: Evidence of Using Collaboration to Improve Outcomes for Clients of Social Services and Workforce Agencies
(Social & Family Policy)

Friday, November 9, 2012: 9:45 AM-11:15 AM
Baltimore Theatre (Radisson Plaza Lord Baltimore Hotel)

*Names in bold indicate Presenter

Organizers:  Yvette Lamb, ICF International
Speakers:  Yvette Lamb1, Damon Waters1, Ed Trumbull2 and Becky Stottlemeyer3, (1)ICF International(2)Trumball Consulting(3)Faith Connections
Moderators:  Robin Cenizal, National Resource Center for Healthy Marriage and Families,

Participants, in this roundtable session, will learn about interoperability between government agencies and efficiencies of partnering with community organizations to more effectively serve clients in a time of economic uncertainty. The need to make critical decisions regarding spending priorities and constraints has forced organizational leadership to think creatively around program management. Research shows that a collaborative approach to serving program clients contributes to government programs effectively “doing more with less,” resulting in increased access to resources for clients during constrained times. State and local safety-net and workforce programs, including TANF, HUD, SNAP, and WIA, are closely linked and oftentimes serve the same at-risk populations. While government agencies aim to use limited funding and staff to assist clients in achieving self-sufficiency, they frequently do it alone. Given the current era of scarce public resources, these agencies have been charged with serving an influx of clients with shrinking resources. During the first part of the session, the moderator will lead a discussion on the value of government interoperability in decreasing fragmentation and compartmentalization. Safety-net experts will then discuss interoperability and integrated service models. The discussion will focus on ways government agencies with similar goals work together, share information, and respond to demands in order to reduce traditional constraints and improve functioning in order to more effectively target strategies to address client needs. The panelists will share lessons on collaboration between government agencies and private non-profits. The roundtable will explore how a change in the provision of services through the use of collaboration leads to greater efficiencies, decreases fiscal and physical stresses on programs serving growing caseloads, and serves as an effective method of improving program efficacy in a time of economic constraint coupled with increased accountability.

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