Saturday, November 9, 2013
Thomas Salon (Washington Marriott)
*Names in bold indicate Presenter
The goal of e-government is to provide information and services accessible and usable to citizens, yet current e-service development often lacks citizen involvement and neglects citizen’s needs. E-service provision is more likely driven by available resources and decided by suppliers, such as government officials and contracted web-developers. This research attempts to explore the hypothesis that current e-service provision is more likely to be driven by suppliers than users with the bilingual e-services provided by California cities and counties. Our findings are expected to provide practical lessons for public practitioners to improve e-service delivery.