Service Users and Manager Perceptions of Performance Information Use: Performance Dimensions and Data Credibility
*Names in bold indicate Presenter
Existing research findings suggest that stakeholders’ PI preferences are often unclear and that PI is not always successfully communicated. This study undertakes three interlinked experimental interventions to expand the knowledge base of two key stakeholder groups – service users and managers. The first study examines longstanding but highly pertinent trade-offs between the performance dimensions of efficiency and equity. Study two undertakes a replication of James and Moseley (2014) on the presentation and communication of absolute and relative PI data. The last study examines the credibility of perceptual and archival data sources. Prior to the delivery of the vignettes a pre-test is administered to collect data on socio-economic characteristics and the dependent variables of satisfaction rating and attribution of responsibility. Time periods of 2-3 weeks will be left between each study.
A between groups vignette research design is implemented, with control and intervention groups for each study. Data from 800 subjects will be collected in May 2015. The study focuses on secondary education and solid waste (recycling). For the school setting subjects are drawn from schools in the research pool of Hong Kong Institute for Education. Recycling users are drawn from the Public Management Evidence Lab subject pool and managers from the alumni of a Master’s programme in environmental policy and management. Research findings are anticipated to contribute towards knowledge on PIU and the better practice of public management.