Best Practices in Managing Urban Disaster Recovery
*Names in bold indicate Presenter
What causes these delays and how can they be avoided when the next disaster strikes? The problems lie in over-designed and under-managed programs. The solutions lie in more streamlined planning and better management. This paper explores how proven management techniques can facilitate effective and efficient disaster recovery programs. The paper will demonstrate how management restructuring and the introduction of a performance tool, known as RecoveryStat, provided much needed oversight and accountability to NYC's Build it Back program. The use of real time data at the fingertips of front-line workers, middle and senior management, led to a 25% increase in productivity in just six months and helped to turn around a program mired in delays and inefficiency.