Organizational Social Capital and Performance Information Use: Analyzing the Relationship and Its Implication for Public Management
*Names in bold indicate Presenter
Among the identified impact factor, Organizational Social Capital (OSC) has been overlooked thus far. OSC is composed of the sub-dimensions of social interaction, trust, and shared goal. The main argument of the paper is that OSC is relevant for performance management system to work and in particular that OSC fosters performance information use in public administrations.
To test this hypothesis I surveyed public managers in all the 67 counties of the State of Florida. Preliminary results show that there is evidence for the hypothesized effects. Organizational capital is an important predictor of performance information use and thus deserves to receive further attention by researchers and practitioners alike.