Revisit the Drivers and Barriers to E-Governance in the Mobile Age
*Names in bold indicate Presenter
Our findings suggest that the city management app system was primarily adopted by the government to improve service efficiency through information integration and workflow automation on the backend, as suggested by the traditional e-government scholarship. It is viewed by both the government and citizens as an innovative two-way communication tool that encourages citizens to report service problems and facilitates service improvement. However, the app’s potentials of being an open dialogic and social space to engage citizens in a full range of co-production activities have not yet been sufficiently realized. To fully utilize the co-production benefits of this new technology, we find that smart city apps need to integrate features that allow more user control, involve localized solutions, and enhance community connection and socialization. In addition, process innovation is needed to incorporate these citizen feedbacks on smart city apps throughout the planning and implementation phases of smart city app initiatives.
- Tang et al._Manuscript.pdf (274.6KB)