Panel: What Does Government Performance Mean and How Do We Know? Different Perspectives
(Public and Non-Profit Management and Finance)

Saturday, November 8, 2014: 8:30 AM-10:00 AM
Grand Pavilion IV (Hyatt)

*Names in bold indicate Presenter

Panel Organizers:  Donald Moynihan, University of Wisconsin - Madison
Panel Chairs:  Donald Moynihan, University of Wisconsin - Madison
Discussants:  Christopher Weare, University of Southern California

Examining Perceptual and Archival Measures of Performance in the Context of Nursing Home Care
Anna A. Amirkhanyan1, Kenneth J. Meier2, Laurence J. O'Toole, Jr.3, Mueen A. Dakhwe2 and Shawn Janzen1, (1)American University, (2)Texas A&M University, (3)University of Georgia

The Experimenting Manager: Using Rigorous Impact Evaluations As an Ordinary Tool for Public Administration
Thomas Gais, Rockefeller College, Michael Fishman, MEF Associates, Michael Wiseman, George Washington University and Jim Manzi, Applied Predictive Technologies

Citizen Satisfaction. Testing Basic Propositions of the Expectation-Disconfirmation Theory
Simon Calmar Andersen and Morten Hjortskov Larsen, Aarhus University