Panel:
Program Implementation: Exploring Boundaries of Representative Bureaucracy and Public Service Delivery
(Social Equity and Race)
*Names in bold indicate Presenter
The first paper examines representation of socioeconomic classes, a social identity that has not yet been empirically examined in the representative bureaucracy literature (which has focused largely on race and gender). The proposed paper examines whether socioeconomic representation affects bureaucrats’ relationships with and views of clients. More specifically, this project uses the education context to ask whether, compared to teachers from high-socioeconomic status (SES) backgrounds, teachers from low-SES backgrounds have better relationships with their low-SES students.
The second paper applies the theory of representative bureaucracy to a question of citizen responses to a use of a technology that affects bureaucratic discretion. It argues that the use of technology to automate government decision-making has—among other implications—the potential to reduce biases (e.g., racial biases) in bureaucratic decision-making. Using a survey experiment, the authors test whether citizens express stronger support for the use of red-light cameras to help enforce traffic laws when the local police force is depicted as being racially unbalanced in terms of demographic makeup.
The third paper highlights the circumstances under which demographic characteristics become significant factors that shape outcomes of representation. It does so by arguing that the importance of a demographic characteristic (such as ethnicity) depends on the degree to which the demographic characteristic is associated with substantial differences among individuals served by the bureaucracy. This argument is tested using a measure of the degree to which ethnic/racial identities are associated with differences in terms of socioeconomic status and English language proficiency in California public schools.
Exploring outcomes of representative bureaucracy in geographic, socio-cultural and policy contexts previously neglected, the fourth paper applies the theory within the context of family planning services in Tanzania. The paper argues that outcomes of representative bureaucracy not only depend of individual and organizational level factors but also on the socio-cultural context within which bureaucrats and citizens interact. Using a nationally representative Demographic and Health Survey (DHS) data, the study examines the effects of bureaucrat-citizen gender matching (representation) under different social conditions on bureaucratic behavior and family planning service utilization.