Panel: Citizen Engagement Tools & Processes
(Public and Non-Profit Management and Finance)

Friday, November 8, 2013: 1:15 PM-2:45 PM
Washington (Ritz Carlton)

*Names in bold indicate Presenter

Panel Chairs:  Jooho Lee, University of Nebraska
Discussants:  Gregg C, Van Ryzin, Rutgers University
Modelling Pathways to Public Outcomes: Using Strategy Maps to Compare Cost-Effectiveness Across City Programmes
Tony Bovaird, University of Birmingham and Richard Kenny, Birmingham City Council


Going Beyond Service Delivery: Exploring the Contractors' Stewardship Role in Promoting Citizen Participation
Anna Amirkhanyan, American University, Kristihna Lambright, Binghamton University and Hyun Joon Kim, Korea University


Citizen Participation and Satisfaction With Municipal Government Services: The Mediating Roles of Trust and the Economy
Sharon Kukla-Acevedo and Orlando Perez, Central Michigan University


The Emergence of Civic Engagement Networks: Microprocesses and Macro Outcomes
Juliet Musso and Christopher Weare, University of Southern California


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