Panel: E-Government and Performance Information
(Public and Non-Profit Management and Finance)

Saturday, November 4, 2017: 1:45 PM-3:15 PM
Atlanta (Hyatt Regency Chicago)

*Names in bold indicate Presenter

Panel Organizers:  Aroon Manoharan, University of Massachusetts, Boston
Panel Chairs:  Aroon Manoharan, University of Massachusetts, Boston
Discussants:  Georgette Dumont, University of North Florida

Determinants of technological innovations in public organizations. A micro-level analysis in 28 EU Countries
Giedo Jansen, Veronica Junjan and René Torenvlied, University of Twente

The External Reporting of Performance Information By US Municipalities
Aroon Manoharan, University of Massachusetts, Boston

IT Implementation and Organizational Performance: The Case of Open 311 Centers
Sukumar Ganapati, Florida International University

Use of 311 Data from City Open Data Portals to Improve Urban Service Delivery
Genie Stowers, San Francisco State University and Georgette Dumont, University of North Florida

The panel consists of researchers and practitioners in the field of public performance measurement and e-government to examine recent trends in the integration of information technology in the performance measurement efforts in public and nonprofit organizations. The use of performance measurement enables organizations to provide services with improved efficiency, as well as increasing its transparency and accountability towards citizen stakeholders. The transition to e-government can help strengthen these goals in multiple aspects from integrating government organizations, reporting performance information to the public, and establishing channels for citizen stakeholders to provide feedback on government performance. However, both performance measurement and e-government have often been perceived differently by researchers and practitioners, sometime leading to duplication of efforts and underutilization of an organization’s potential. This panel serves as a platform to discuss these efforts in integrating performance measurement and information technology, assess its implications for public and nonprofit organizations, both internally and externally, and highlight best cases in the United States and globally.