When Is the Next Available? a Field Experiment Measuring Race and Ethnicity Discrimination in Booking Medical Appointments.
Thursday, November 7, 2019
Plaza Building: Concourse Level, Plaza Exhibits (Sheraton Denver Downtown)
*Names in bold indicate Presenter
We conducted an audit experiment to measure potential racial and ethnic discrimination faced by Black and Hispanic versus White women when scheduling a medical appointment. Black, Hispanic, and White research assistants were randomly assigned to primary care offices to schedule an appointment. Based on 804 calls, we find that race and ethnicity significantly increased the likelihood that callers would be asked about their insurance status. Black and Hispanic patients who were offered appointments where their insurance status was known were also offered later appointments.